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Customer loyalty must be earned, not only with
quality products and delivery systems but also with superior service.
Competition is fierce and margins are squeezed to the point where yesterday's
fair price is today's high end. To survive and grow, companies must differentiate
themselves from the crowd by providing exceptional service.
| Businesses in the supply chain are keenly aware |
| that they are in a strategic partnership with their customers which
depends on trust and communication to create value. |
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| This workshop presents an overview of the importance
of customer service, the elements of superior customer service, a
few ideas for dealing with difficult customers as well as how to effectively
execute service recoveries. |
Held in either college campuses or hotel conference centers in areas where
large numbers of shipping companies are concentrated (e.g., Doral, FL;
Greenspoint area, Houston, TX; Alameda, CA; etc.) This workshop features
a lecture with a question and answer session. Small groups allows for
plenty of interaction.
Who should attend:
Anyone who serves internal or external customers will benefit from this
intense and well balanced workshop. This course is recommended for newcomers
to the Business to Business (B2B) environment as well as for those that
wish to reinforce their skills. If your position requires interactions with
people, this seminar will help you to promote a partnership relationship
with your customers, foster loyalty and will help you contribute to your
organization's competitive edge.
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